Accessibility Statement

Dormy House Hotel 2011

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Introduction

The Dormy House Hotel aims to ensure that all employees, guests and others who use the hotel are treated equally according to their needs.

Please find below information which we hope will ensure your stay at the Dormy House Hotel is enjoyable.   Recognition has been given to include guests with an impairment, which could include: Mobility, Sight, Hearing, Learning Disabilities or any hidden impairment.  In this statement we have also given consideration to any special dietary requirements.

Outline of Hotel

The hotel consists of three buildings.  The main farmhouse is 17th-century and although several adjustments to assist accessibility have been made there are still areas which are only accessibly by steps and wheelchair access is not possible into some areas.    Danish Court houses guest rooms on ground floor level with access a short distance from the main farmhouse.  Garden Wing has three guest rooms all of which are on ground level.

Flooring

Please bear in mind that due to the age of the hotel floor levels do vary and the type of floor covering is a mixture of flagstones, wooden flooring, carpet and rugs.  Where floors are polished we endeavour to use a non-slip polish to minimise the risk of slips, trips and falls.  However, please be aware of possible changes in floor levels and textures as you walk around our hotel and premises

Lighting

The hotel corridors and public areas are well lit.

If you are arriving after dark then please bear in mind that, in keeping with the hotel surroundings and to keep guests disturbances to a minimum, the outside lighting is kept minimal.  Porters or Duty Managers can assist you with torches upon request.

Prior to your arrival

Enquiries and reservations may be made online, by phone or by email.  Should you require a taxi to the hotel from the local train stations (see Travel by Train below) we use a reliable company on a regular basis and we would be delighted to book them on your behalf.  They do have vehicles suitable for wheelchair users if required.

Assistance

Our reputation for outstanding customer service means that our Duty Managers and porters are able to help with accessibility between buildings and rooms and we aim to ensure that nothing is too much trouble.

Directions to Hotel

Directions to the hotel by car or rail can be found on our website – Click Here.

Travel by Train

We recommend alighting at either Moreton in the Marsh or Evesham Train Station, both of which are located 10-15 minutes drive from the hotel.  Full details regarding train timetables and station facilities can be found @ National Rail Enquiries (www.nationalrail.co.uk).

On arrival at the Hotel

We have designated disable parking spaces.  Two at the front of the hotel grounds (outside the Barn Owl Brassiere entrance) and one at the main Gallery Entrance (situated towards to rear of the entrance to the Hotel grounds.

Entrance to the Hotel can be found on one level through the main Gallery Entrance.

Porters and Duty Managers are available at all times and we are more than happy to help you with your luggage and will collect it from the car and deliver it to your room if preferred.

Reception Area

Double doors lead to the reception area which gives good space to turn a wheelchair and is all on one level.  The floors are tiled and suitable for wheelchair users.

The Reception Desk is high level however a surface/separate table can be provided for wheelchair users to check in.

Guest Information

All our rooms have full guest information.  This can be provided in large print upon request prior to your arrival.

Bedrooms

Bedrooms 22 and 53 are mainly used for guests requiring special need disabilities such as wheelchair access and bathroom features for extra aid.

A further nineteen bedrooms are located on the ground floor for guests with limited mobility who prefer to avoid stairs wherever possible.

Public Area Toilet Facilities

Two disabled toilets are located in the banqueting suite and reception area.  A ramp gives access to the latter.  These toilets are unisex.

Disabled Lift

Due to the age of the property we are unable to install a lift in the main farmhouse.  However, a disabled lift does give access to the banqueting suite and is situated just outside the galleried entrance.  For your convenience a member of staff will accompany you when using this lift.  Please ask reception for assistance.

Hard of Hearing

For guests who are hard of hearing a vibrating pillow device is available from reception which links into our fire alarm system.

We are able to provide a hearing loop system for conference delegates.  Please give us notice in advance so we can arrange this facility.

Evacuation

Details of our evacuation procedures can be found in guest bedrooms.  In the event of evacuation the alarm bell will ring continuously and if you require assistance for evacuating please notify reception upon arrival.  The assembly point is situation at the front of the hotel by the Dormy House stone sign.

Service Dogs

With prior notice we will allow service dogs although some areas of the dining room may be restricted.

Relaxing, Dining and Food

The whole of the ground floor (including Dining Room, Philip’s Bar, outside Terrace Dining, Smoking Area and lounges) is accessible to wheelchair users.

The Barn Owl Brasserie main entrance is by way of steps.  However, an alternative ramp entrance by the patio area to the front of the hotel is available.  Guests wishing to enjoy the Brasserie menu can be also be seated in an alternative area upon request.

Background music is played in the Dining Room and Brasserie.

We offer full waiter service and will cater for any special needs upon request.

Dining Room tables are laid with white table linen.

All areas are well lit.

Our Chefs are able to cater for any special dietary or allergy requirements that are required with notice. Please ensure that you inform our sales team/reception in advance of your arrival.

Not all ingredients are detailed in our menus therefore if you would like more information about the ingredients used please ask our waiting staff who will be happy to assist.

Television

All televisions benefit from subtitles

Medication

Small fridges are available in all of our suites.  Guests staying in a room without a fridge are able to store any medication with our reception.

Feedback

Customer feedback is very important to us here at the Dormy House Hotel.  We have tried to be as accurate as possible and have included as much detail as we can, however, we welcome your feedback to continuously improve on the information we provide.